For pre-sales infrastructure advice, technical support requests, business partnerships or official notices, you can reach our expert team within seconds.
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Get the fastest resolution by contacting the department you need directly.
For your existing server services, technical configuration, setup and fault reports, you can open a support ticket 24/7 from our client area.
For pre-sales questions, choosing the right VDS/dedicated server for your project and quick advice, reach us on our business WhatsApp and phone line.
You can send business quote requests, official correspondence, partnership enquiries and abuse reports to our official e-mail address.
For questions, enterprise projects or quote requests, fill in the form or send it instantly via WhatsApp.
We reply within 15 minutes on average
Turkey / Manisa & Istanbul
Kurtuluş Mah. Nazım Yavuz Cad. Soma / Manisa
Active working hours of our live phone and pre-sales advice line (09:00 - 19:00).
24/7 Uninterrupted Technical Support: Outside our live phone and pre-sales advice hours (09:00 - 19:00), you can still open a support ticket 24/7 from the Client Area for urgent technical support and server operations.
The most frequently asked questions about our support channels and how we work.
For technical operations, server checks and requests that require security verification, the Client Area → Support Ticket channel gives you the fastest resolution. Tickets are answered within 15 minutes on average.
Yes! You can get free advice on our WhatsApp line (+90 850 302 1049) to identify the most suitable hardware and DDoS protection plan for your project or game server (FiveM, Rust, Minecraft, CS2, etc.).
Official e-Archive / e-Invoices are issued for all our individual and business customers. For custom SLA agreements, rack rental or bulk server requests, you can reach us at info@phoenixsunucum.com.
You can send copyright, cyber security or abuse reports that you believe involve our IP addresses or infrastructure, together with log records, to info@phoenixsunucum.com.
We provide end-to-end consulting and fast solutions for your VDS, game server, web hosting or dedicated server needs.
We build strong partnerships with the industry's leading companies.
